Digital Products
Digital products are generally non-refundable once the download link, file, template, prompt pack, or other digital content has been delivered or accessed. This is because digital items cannot be returned after delivery. Please review the product description and compatibility information before purchasing.
Duplicate or Incorrect Purchase
If you are charged more than once for the same order, or receive a product different from the one purchased, contact us within 7 days of payment. After verification, we will provide the correct product or refund the eligible duplicate or incorrect charge.
Technical Problems
If a purchased file is corrupted, inaccessible, or materially different from its description, please contact us within 7 days. We will first try to repair, replace, or redeliver the product. A refund may be considered if we cannot resolve the verified issue within a reasonable time.
Consultations and Services
A consultation or service may be cancelled for a full refund when the request is made before work has started and at least 24 hours before a scheduled session. Once work has begun, a session has been completed, or deliverables have been supplied, the related fee is non-refundable.
Missed or Rescheduled Sessions
You may request one reschedule at least 24 hours before a booked consultation, subject to availability. A missed session or a cancellation made less than 24 hours before its scheduled time is normally non-refundable.
Change of Mind
We do not offer refunds for a change of mind, accidental purchase, failure to use the product or service, or where the customer lacks the software, account, device, or skills needed to use a product whose requirements were clearly stated before purchase.
How to Request a Refund
Send your request through our Contact Us page within the applicable period. Include your name, order or payment reference, purchase date, the product or service purchased, and a clear description of the issue. We may request screenshots or other information needed to verify the claim.
Refund Processing
Approved refunds are sent to the original payment method. Processing time depends on the payment provider or bank and may take 5–10 business days after approval. Any non-refundable payment-processing or currency-conversion charges may be deducted where permitted by law.
Legal Rights and Policy Changes
Nothing in this policy limits any consumer rights that cannot legally be excluded. We may update this Refund Policy from time to time, and the revised version will be posted here with an updated date.
Contact Us
For refund, cancellation, or order-related questions, please contact the My Digital Pilot team through our Contact Us page.